生效日期：[填入日期] / Effective Date: [Insert Date]

1. 退货资格 / Return Eligibility

  • 退货期限：自收货日起 30天 内可申请退货（特殊商品见例外条款）。
    Return Window: Returns must be requested within 30 days of delivery (exceptions apply).
  • 商品状态：需保持未使用、原包装完整且附带所有配件/标签。
    Condition: Items must be unused, in original packaging with all accessories/tags.
  • 需提供：订单号、购买凭证及退货原因说明。
    Required: Order number, proof of purchase, and reason for return.

2. 退货流程 / Return Process

步骤1：通过 [网站客服页面/邮箱] 提交退货申请。
Step 1: Submit a return request via [Website Contact Page/Email].
步骤2：收到退货授权码（RA Code）后，将商品寄至指定地址。
Step 2: Ship the item to our address after receiving a Return Authorization (RA) code.
步骤3：我们将在收到商品后 5个工作日内 审核并处理退款。
Step 3: Refunds will be processed within 5 business days after inspection.

3. 退款方式 / Refund Methods

  • 原支付路径退款（到账时间取决于银行/支付平台）。
    Refunds will be issued to the original payment method (processing time varies by bank/platform).
  • 如需更换商品，请联系客服安排补发。
    For exchanges, contact customer service to arrange reshipment.

4. 运费承担 / Shipping Costs

  • 质量问题：我们承担退货运费。
    Defective Items: We cover return shipping costs.
  • 非质量问题：退货运费由客户承担。
    Non-defective Items: Customer pays return shipping fees.

5. 不可退货商品 / Non-Returnable Items

以下商品不接受退货：
The following items are non-returnable:

  • 定制化商品（如刻字产品）；
    Customized products (e.g., engraved items);
  • 个人卫生用品（如内衣、化妆品）；
    Personal hygiene products (e.g., underwear, cosmetics);
  • 已拆封的软件或数字商品。
    Opened software or digital downloads.

6. 争议解决 / Dispute Resolution

如对退货处理有异议，请联系客服或通过 [仲裁机构名称] 申请调解。
For unresolved issues, contact customer service or file a mediation request with [Arbitration Organization].

联系方式 / Contact Us

客服邮箱：[您的邮箱] / Email: [Your Email]
退货地址：[您的地址] / Return Address: [Your Address]