生效日期：[08/01/2025] / Effective Date: [08/01/2025]

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1. 退货资格 / Return Eligibility

• 退货期限：自收货日起 30天 内可申请退货（特殊商品见例外条款）。
  Return Window: Returns must be requested within 30 days of delivery (exceptions apply).
• 商品状态：需保持未使用、原包装完整且附带所有配件/标签。
  Condition: Items must be unused, in original packaging with all accessories/tags.
• 需提供：订单号、购买凭证及退货原因说明。
  Required: Order number, proof of purchase, and reason for return.

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2. 退货流程 / Return Process

步骤1：通过 [网站客服页面/邮箱] 提交退货申请。
Step 1: Submit a return request via [Website Contact Page/Email].
步骤2：收到退货授权码（RA Code）后，将商品寄至指定地址。
Step 2: Ship the item to our address after receiving a Return Authorization (RA) code.
步骤3：我们将在收到商品后 5个工作日内 审核并处理退款。
Step 3: Refunds will be processed within 5 business days after inspection.

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3. 退款方式 / Refund Methods

• 原支付路径退款（到账时间取决于银行/支付平台）。
  Refunds will be issued to the original payment method (processing time varies by bank/platform).
• 如需更换商品，请联系客服安排补发。
  For exchanges, contact customer service to arrange reshipment.

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4. 运费承担 / Shipping Costs

• 质量问题：我们承担退货运费。
  Defective Items: We cover return shipping costs.
• 非质量问题：退货运费由客户承担。
  Non-defective Items: Customer pays return shipping fees.

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5. 不可退货商品 / Non-Returnable Items

以下商品不接受退货：
The following items are non-returnable:

• 定制化商品（如刻字产品）；
  Customized products (e.g., engraved items);
• 个人卫生用品（如内衣、化妆品）；
  Personal hygiene products (e.g., underwear, cosmetics);
• 已拆封的软件或数字商品。
  Opened software or digital downloads.

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6. 争议解决 / Dispute Resolution

如对退货处理有异议，请联系客服或通过 [仲裁机构名称] 申请调解。
For unresolved issues, contact customer service or file a mediation request with [Arbitration Organization].

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联系方式 / Contact Us

客服邮箱：[myglowjewels@gmail.com/xujiawen@myglowjewels.com/feicuishiping@outlook.com] / Email: [myglowjewels@gmail.com/xujiawen@myglowjewels.com/feicuishiping@outlook.com]
退货地址：[中国广东佛山南海去桂城街道平洲玉器街兴隆翡翠1期/邮编528251/联系13169705844/收件人许嘉文] / Return Address: [Address: Xinglong Jade Phase 1, Pingzhou Jade Street, Guicheng Subdistrict, Nanhai, Foshan, Guangdong, China / Postal Code: 528251 / Contact: 13169705844 / Recipient: Xu Jiawen]